Get answers to your most frequently asked questions here
RoundPoint Mortgage Servicing Corporation is here to help. Get the answers you need below:
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Please complete and submit the applicable Loss Draft Package.
If you are affected by a natural disaster, call us immediately. There may be special disaster relief options available to help you. In the meantime, you may want to contact your insurance company and file a claim.
RoundPoint Mortgage Servicing Corporation offers five convenient methods of payment to accommodate all our customers.
RECURRING MONTHLY PAYMENT (ACH):
ACH is a cost-free, easy, and efficient way for you to make your monthly mortgage payment. With this payment method, your mortgage payment will automatically deduct from your designated checking or savings account each month on the date you choose.
To set up and manage your recurring monthly payment, log into your Servicing Digital online account. Enroll, edit, or cancel your recurring ACH at any time through this safe and secure customer-friendly platform.
Please have your bank account information available for reference.
PAY ONLINE:
Make Payment Online
RoundPoint Mortgage Servicing Corporation offers same-business-day posting for funds transferred from any bank account.
- This payment option is completely FREE-of-charge for customers.
- Payments scheduled prior to 6:00 PM EST will be applied to the account the same business day.
- Payments scheduled after 6:00 PM EST will be applied the following business day. Payments scheduled on weekends and holidays will be processed the next business day.
PAY BY PHONE:
Call Customer Service at 877-426-8805
Please have your bank account information available for reference.
PAY BY MONEYGRAM:
Make cash payments at any MoneyGram location.
Please have the loan number and the receiver code available when completing the transaction. The receiver code is 7302.
PAY BY MAIL:
Detach the payment coupon and mail it along with a check or money order. Please write the loan number on the check or money order and mail it to the Payment Processing Center listed below.
Mailing Address:
RoundPoint Mortgage Servicing Corporation
PO Box 674150
Dallas, TX 75267-4150
Overnight Payments:
RoundPoint Mortgage Servicing Corporation
ATTN: Lockbox 674150
1200 East Campbell Rd, Suite 108
Richardson, TX 75081
No, RoundPoint does not pay supplemental tax bills. The homeowner is responsible paying these bills by the due date directly to the taxing authority. Because supplemental tax bills are a one-time bill, they are not collected in the monthly escrow payment, included in the escrow account balance, or paid from the escrow account.
Any nonstandard or one-time bills are generally only sent to the homeowner and not the mortgage company. These bills include: Half-year bills, water and sewer liens, utility bills, parcel splits, corrected bills, reassessments, chargebacks, PILOTs and front-foot bills.
Are there any other kinds of tax bills RoundPoint does not automatically pay?
Any nonstandard or one-time bills are generally only sent to the homeowner and not the mortgage company. These bills include: Half-year bills, water and sewer liens, utility bills, parcel splits, corrected bills, reassessments, chargebacks, PILOTs and front-foot bills.
For a list of HUD-approved housing counseling agencies that can provide free foreclosure prevention, debt management information, and may be able to provide translation or other language assistance, contact one of the following federal government agencies:
Use the CFPB's "Find a Counselor" tool to get a list of counseling agencies approved by the Department of Housing and Urban Development (HUD). You can also call the HOPE™ Hotline, open 24 hours a day, seven days a week, at (888) 995-HOPE (4673).
If the mortgage is owned by Fannie Mae or Freddie Mac, additional information on how to avoid foreclosure, including help for military servicemembers, can be found at these websites:
To see if Fannie Mae or Freddie Mac owns the mortgage, please visit:
The Homeowner Assistance Fund "HAF" program was established by the United States Department of Treasury to provide aid to families impacted by COVID-19. The HAF program benefits vary from state to state.
Contact a HAF representative today to see if you qualify for assistance and the latest information about your state's HAF program at https://www.ncsha.org/homeowner-assistance-fund/.