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Get answers to your most frequently asked questions here
RoundPoint Mortgage Servicing Corporation is here to help. Get the answers you need below:
Please complete and submit the applicable Loss Draft Package.
If you are affected by a natural disaster, call us immediately. There may be special disaster relief options available to help you. In the meantime, you may want to contact your insurance company and file a claim.
For a list of HUD-approved housing counseling agencies that can provide free foreclosure prevention, debt management information, and may be able to provide translation or other language assistance, contact one of the following federal government agencies:
Use the CFPB's "Find a Counselor" tool to get a list of counseling agencies approved by the Department of Housing and Urban Development (HUD). You can also call the HOPE™ Hotline, open 24 hours a day, seven days a week, at (888) 995-HOPE (4673).
If the mortgage is owned by Fannie Mae or Freddie Mac, additional information on how to avoid foreclosure, including help for military servicemembers, can be found at these websites:
To see if Fannie Mae or Freddie Mac owns the mortgage, please visit:
The Homeowner Assistance Fund "HAF" program was established by the United States Department of Treasury to provide aid to families impacted by COVID-19. The HAF program benefits vary from state to state.
Contact a HAF representative today to see if you qualify for assistance and the latest information about your state's HAF program at https://www.ncsha.org/homeowner-assistance-fund/.