Welcome!

RoundPoint Mortgage Servicing Corporation is excited to welcome former Flagstar customers to our family!

Transferring from Flagstar to RoundPoint?

Here’s a CLOSER Look at

the loan transfer process


15 days prior to October 1, 2022: Your previous servicer sends you a goodbye letter informing you of the transfer. During this timeframe, you should also have received a welcome email from us explaining next steps.
   
On October 1, 2022: We formally begin the onboarding process.
   
Sometime between October 1 and October 7, 2022: You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have. Please note: you will be not be able to set up an online account until October 1.
   
Sometime between October 10 and October 15, 2022: Keep your eye out for a welcome letter and an email from us providing you with your new account information. We'll also mail your first RoundPoint billing statement at this time.


Virtual Welcome Experience

At RoundPoint, we promote the ease of self-service, which allows our customers to spend less time with their mortgage servicer and more time on the things they love. With that being said, we are pleased to introduce you to our Virtual Welcome Experience: a new and easy way to learn about the servicing features RoundPoint has designed to get you acclimated before your loan officially transfers to us. Within the Virtual Welcome Experience, you will be able to review:


- Important updates regarding your mortgage,
- Our online self-service management tools, and
- Your contact information and make changes as needed. 



Check Out Our Virtual Welcome Experience Now!

Click Here

All Things Payments

 

If you are enrolled with Flagstar to have your monthly mortgage payment automatically debited from your bank account, for most customers, this service will transfer as a convenience to you. Please note: If your automatic debit is not transferred to RoundPoint you will be notified within the Goodbye Letter you receive from Flagstar.

Flagstar will continue to draft scheduled payments until September 30, 2022. Starting October 1, 2022, RoundPoint will draft your scheduled payments on or after that date. 

Please note: If your automatic payment is scheduled between October 1st through October 11th, your debit will occur between October 12th and October 14th. Your November draft will resume on its normal scheduled date. 

 

Already Made A Payment?

If you've submitted a payment to your prior servicer, the payment will be forwarded to us within 60 days of October 1, 2022. Please allow 7–10 days to account for mailing and receipt. If the payment has not been posted after that time, please confirm the payment was cleared with your financial institution. If the check has been cleared, please be prepared to share that record when you reach out to us. Instructions on where to send future payments can be found here.

Online

Log in to RoundPoint Mortgage Servicing Corporation Online to make a one-time payment or set up automatic withdrawals.

This payment option is free.

Phone (Automated System)

Call 877.426.8805 to make a one-time payment or set up recurring payments.

Mail

Mail a check or money order to one of the following addresses:

RoundPoint Mortgage Servicing Corporation
PO Box 674150 Dallas, TX 75267-4150

RoundPoint Mortgage Servicing Corporation
ATTN: Lockbox 674150
1200 East Campbell Rd, Suite 108
Richardson, TX 75081

This payment option is free.

MoneyGram

Visit any MoneyGram location to make a same-day cash payment. When filling out the payment form, be sure to include your loan number and our receive code (7302).

A $9.50 fee will apply at Walmart.

A $9.99 fee will apply at all other MoneyGram locations.

Please visit www.moneygram.com for more information

Phone (Live Person)

Call 877.426.8805 to make a one-time payment or set up recurring payments with one of our customer service representatives.

Online Bill Pay

You can use your financial institution's bill payment service to send the payment to us electronically. Don’t forget to include your RoundPoint Mortgage Servicing Corporation loan number.

Note:
Some third-party bill payment services will withdrawal the funds from your bank account before paying us. We’ll credit your account when we receive the payment from the third-party service.





Frequently Asked Questions

Service Transfers are a common occurrence in the mortgage industry. There is nothing a customer does to cause a transfer.
The only thing that changes during a service transfer is who manages the loan:

  • Who you make your payments to
  • Who manages your escrow
  • Who manages all your questions/account concerns

Please be assured the transfer of your mortgage loan does NOT affect any term or condition of the mortgage agreement. However, the transfer could impact fees charged by the new servicer to perform certain activities.
Setup an online account!

Please visit our online platform, Servicing Digital, for the following:

  • Free online payment and automatic monthly payment options
  • Review account information
    • Escrow Transaction History
    • Payment History
    • View documents
    • Register for electronic statements
    • Update personal information
    • ...and more
If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
You will receive your first RoundPoint Mortgage Servicing Corporation billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or over the phone at any time.
For your security, your personal banking information will not transfer to us from your previous servicer. However, setting up automatic withdrawals with us is simple. You can get started online today.
We offer a variety of convenient payment options. We encourage you to explore your options.
• After you're officially brought on as our customer, you can set up an online account. The process is quick and easy!
• Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.
• All of your loan terms, including your due date and grace period, will remain the same after your loan transfers to RoundPoint Mortgage Servicing Corporation.
• Please know, the transfer of servicing rights never affects loan terms, regardless of the mortgage servicer.
There are no fees associated with the transfer of your loan.
If you have mortgage life or disability insurance or any other type of optional insurance, please know the transfer of servicing rights may cause your policy to be at risk of cancelation. To discuss options for maintaining your optional insurance coverage, please contact the carrier directly.
• Please contact your third party bill pay service to update the payment information to reflect RoundPoint Mortgage Servicing Corporation as your new servicer.
• RoundPoint also offers a variety of convenient payment options. We encourage you to explore your options.
• If you anticipate paying off your loan due to sale or refinance before the transfer date, please ensure funds are sent to your previous servicer.
• If you anticipate paying off your loan due to sale or refinance after the transfer date, please contact us to request a payoff quote.
• We will work with your previous servicer to obtain information related to your COVID-related forbearance or workout plan as part of the service transfer.
• A RoundPoint Mortgage Servicing Corporation agent will review the information and contact you right away to discuss the transition, the status of your COVID-related forbearance or workout plan, and the remaining steps to resolution.
• We will work with your previous servicer to obtain information related to your loss mitigation workout solution as part of the service transfer.
• A RoundPoint Mortgage Servicing Corporation agent will review the documentation and contact you right away to discuss the transition, the status of your loss mitigation workout solution, and the remaining steps to resolution.
• We will work with your previous servicer to obtain information related to your insurance claim as part of the service transfer.
• A RoundPoint Mortgage Servicing Corporation agent will review the information and contact you right away to discuss the transition, the status of your insurance claim, and the remaining steps to resolution.
• If you were working with your previous servicer on any of the following processes: CEMA request, partial lien release, subordination, recast, PMI removal, Insurance Claim, Successor In Interest authorization, or identity theft, please know we will work with your previous servicer to obtain related information as part of the service transfer.
• A RoundPoint Mortgage Servicing Corporation agent will review the information and contact you right away to discuss the transition and the remaining steps to resolution.
After you've set up your online account, please review the tax information to make sure all parcels are listed. If any parcels are missing, please forward your tax bill to taxes@roundpointmortgage.com to have them added. Only parcels listed are included in your escrow payment and will be paid on your behalf.

You can contact your Insurance carrier to ensure they have RoundPoint's mortgagee clause listed below:

RoundPoint Mortgage Servicing Corporation
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 2927
Phoenix, AZ 85062-2927