Help Center

Want to make a mortgage payment, contact our support team or get answers to your mortgage questions? You're in the right place.

Support and Resources

Find all the resources you might need to manage your mortgage account here. This page is populated with both self-help and guided options to help you find answers to our most common help requests, including payment options, information on filing an insurance claim, and answers to our most commonly asked questions.

Top Forms

Below you can access a list of the mortgage forms most often downloaded by our customers as well as those forms that our servicing team has identified as being requested by our clients.

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Mortgage Assistance Application

Request assistance for temporary or long-term hardship.

Mortgage Assistance Application
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Payoff Request Form

Complete a payoff request to determine the balance you must pay to close-out your loan.

Payoff Request Form
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Private Mortgage Insurance Removal Request

Request removal of Private Mortgage Insurance (PMI) from your mortgage loan.

PMI Removal Form
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Third-Party Authorization Form

Provide consent for RoundPoint to discuss your personal information and loan details with a third party or other authorized intermediary.

Third-Party Authorization Form

Contact Us

General Inquiries Here

Contact our Customer Service team at:
877.426.8805

Our offices are open:
Monday through Friday from 8:00 AM until 9:00 PM
Saturday from 10:00 AM until 3:00 PM EST

For all other correspondence, please email us at:
ServicingHelp@RoundPointMortgage.com

Loan Servicing

To provide us with a Notice of Error or make a Request for Information regarding your loan, please write to us at:

RoundPoint Mortgage Servicing Corporation
Attn: Correspondance
PO Box 19789
Charlotte, NC 28219-9409