Welcome!

RoundPoint Mortgage Servicing LLC is excited to welcome our new customers to the Family!

  Has your loan recently transferred from another servicer?

Welcome!

> Mr. Cooper transfers: Please click here

WHO WE ARE

We are on a mission to serve our homeowners and all of their homeownership needs.
 RoundPoint Mortgage Servicing LLC is a large, non-bank mortgage servicer and we are committed to delivering exceptional service. If you’d like to know more about us, click the link below.


Transferred from another Servicer?


We've included a lot of information below to explain how the transfer process works and what you can expect while you transition.

Note: If your loan is transferring FROM RoundPoint Mortgage Servicing LLC to a new servicer instead, get more info here.


Here’s a Look at
the loan transfer process
Within 15 days before your loan transfers to us: Your previous servicer will send you a goodbye letter. You'll receive a welcome email from us explaining the next steps.
 

The day your loan transfers to us: We begin the onboarding process.
 
   Need your new RoundPoint Mortgage Servicing LLC loan number? Click here to get started.

7-8 days after your loan transfers to us: Your loan onboarding process will be complete. You will have access to your account information.

     To make your transfer as seamless as possible, complete the below 3 Essential Actions:

  1. Sign up for Servicing Digital
  2. Enroll in Paperless Statements
  3. Sign up for automatic payments (ACH)* 

*If not already signed up
10–15 days after your loan transfers to us: You'll receive a welcome letter and an email from us providing you with relevant account information. We'll also mail your first RoundPoint Mortgage Servicing LLC billing statement to you.


Access to Online Account

Young woman opening account on computer

Servicing Digital


Get back some of your precious time by managing your online account though Servicing Digital.


What is Servicing Digital?
Online account management made simple! Custom built for efficient self-service.

Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More


What do I need to do?
New or existing customer? Either way, we've got you covered.

Click below to log in or set up a new account today. 


Sign In

We're Here to Help

Frequently Asked Questions

Service Transfers are a common occurrence in the mortgage industry. There is nothing a customer does to cause a transfer. RoundPoint Mortgage Servicing LLC
The only thing that changes during a service transfer is who manages the loan:

  • Who you make your payments to
  • Who manages your escrow
  • Who manages all your questions/account concerns

Please be assured the transfer of your mortgage loan does NOT affect any term or condition of the mortgage agreement. However, the transfer could impact fees charged by the new servicer to perform certain activities.
Setup an online account!

Please visit our online platform, Servicing Digital, for the following:

  • Free online payment and automatic monthly payment options
  • Review account information
    • Escrow Transaction History
    • Payment History
    • View documents
    • Register for electronic statements
    • Update personal information
    • ...and more
If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
You will receive your first RoundPoint Mortgage Servicing LLC billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or over the phone at any time.
For your security, your personal banking information will not transfer to us from your previous servicer. However, setting up automatic withdrawals with us is simple. You can get started online today.
We offer a variety of convenient payment options. We encourage you to explore your options.
You can retrieve your new RoundPoint Mortgage Servicing LLC loan number with just a few steps. Click here to get started.
• After you're officially brought on as our customer, you can set up an online account. The process is quick and easy!
• Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.
• All of your loan terms, including your due date and grace period, will remain the same after your loan transfers to RoundPoint Mortgage Servicing LLC.
• Please know, the transfer of servicing rights never affects loan terms, regardless of the mortgage servicer.
There are no fees associated with the transfer of your loan.
If you have mortgage life or disability insurance or any other type of optional insurance, please know the transfer of servicing rights may cause your policy to be at risk of cancelation. To discuss options for maintaining your optional insurance coverage, please contact the carrier directly.
• Please contact your third party bill pay service to update the payment information to reflect RoundPoint Mortgage Servicing LLC as your new servicer.
• RoundPoint Mortgage Servicing LLC also offers a variety of convenient payment options. We encourage you to explore your options.
• If you anticipate paying off your loan due to sale or refinance before the transfer date, please ensure funds are sent to your previous servicer.
• If you anticipate paying off your loan due to sale or refinance after the transfer date, please contact us to request a payoff quote.
• We will work with your previous servicer to obtain information related to your COVID-related forbearance or workout plan as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition, the status of your COVID-related forbearance or workout plan, and the remaining steps to resolution.
• We will work with your previous servicer to obtain information related to your loss mitigation workout solution as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the documentation and contact you right away to discuss the transition, the status of your loss mitigation workout solution, and the remaining steps to resolution.
• We will work with your previous servicer to obtain information related to your insurance claim as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition, the status of your insurance claim, and the remaining steps to resolution.
• If you were working with your previous servicer on any of the following processes: CEMA request, partial lien release, subordination, recast, PMI removal, Insurance Claim, Successor In Interest authorization, or identity theft, please know we will work with your previous servicer to obtain related information as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition and the remaining steps to resolution.
After you've set up your online account, please review the tax information to make sure all parcels are listed. If any parcels are missing, please forward your tax bill to taxes@roundpointmortgage.com to have them added. Only parcels listed are included in your escrow payment and will be paid on your behalf.

You can contact your Insurance carrier to ensure they have RoundPoint Mortgage Servicing LLC mortgagee clause listed below:

RoundPoint Mortgage Servicing LLC
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 2927
Phoenix, AZ 85062-2927