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RoundPoint Mortgage Servicing Corporation is excited to welcome our new customers to the Family!
We are on a mission to serve our homeowners and all of their homeownership needs.
RoundPoint Mortgage Servicing Corporation is a large, non-bank mortgage servicer and we are committed to delivering exceptional service. If you’d like to know more about us, click the link below.
We've included a lot of information below to explain how the transfer process works and what you can expect while you transition.Note: If your loan is transferring FROM RoundPoint Mortgage Servicing Corporation to a new servicer instead, get more info here.
|Within 15 days before your loan transfers to us: Your previous servicer will send you a goodbye letter. You'll receive a welcome email from us explaining the next steps.|
|The day your loan transfers to us: We begin the onboarding process.|
|5–6 days after your loan transfers to us: You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have. Also, at this time, you can set up an online account.|
|10–15 days after your loan transfers to us: You'll receive a welcome letter and an email from us providing you with relevant account information. We'll also mail your first RoundPoint billing statement to you.|
Get back some of your precious time by managing your online account though Servicing Digital.
What is Servicing Digital?
Online account management made simple! Custom built for efficient self-service.
Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More
What if I need help?
We understand that times may be tough for you. As your mortgage servicer we are here to provide options designed to help get your mortgage back on track. Servicing Digital has been enhanced to include features that now allow you the ability to apply for mortgage assistance.
What do I need to do?
New or existing customer? Either way, we've got you covered.
Click below to log in or set up a new account today.
You can contact your Insurance carrier to ensure they have RoundPoint's mortgagee clause listed below:
RoundPoint Mortgage Servicing Corporation
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 2927
Phoenix, AZ 85062-2927