Welcome to
RoundPoint

It doesn’t matter if we originated your
loan or if you transferred to us from somewhere else…
we’re glad you’re here.

RoundPoint is on a mission to serve our homeowners and all of their homeownership needs.
We’re one of the nation’s largest non-bank mortgage servicers and are
committed to delivering exceptional service. If you’d like to know more about
RoundPoint, click the “About Us” link below.


ABOUT US

Young woman opening account on computer

Everything you need,
just a click away.

Once your loan has been set up in our system, you’ll be able to create an online account.

By setting up an online account you will have easy access to make or track a payment, setup recurring payments and more. You’ll also gain insight into your total cost of homeownership and learn ways to maximize and manage your personal household economy.

If you tried to set up your online account but were unable to, don’t worry. It may take time for your information to get into our system. We encourage you to wait a few days before you try again.


SET UP ACCOUNT

Here’s a Look at
the loan transfer process.

Within 15 days before your loan transfers to us: You'll receive a goodbye letter from your previous servicer. You'll receive a welcome email from us explaining the next steps.
   
The day your loan transfers to us: We begin the onboarding process.
   
5–6 days after your loan transfers to us: You'll receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have. At this time, you can set up your account. Set Up Account
   
10–15 days after your loan transfers to us: You'll receive a welcome letter and an email from us providing you with relevant account information. We'll mail your first RoundPoint billing statement to you.

Frequently Asked
Questions

  • If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
  • You will receive your first RoundPoint billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or over the phone at any time.
  • For your security, your personal banking information will not transfer to us from your previous servicer. However, setting up automatic withdrawals with us is simple. You can get started online today.
  • After you’re officially brought on as a customer, setting up an online account is quick and easy. Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.