Our goal is to gather just enough information to process a home loan, render an approval decision, or market our products - and we collect most of this information from consumers through our call center, Site, or as part of our application process. Occasionally we gather additional necessary information from public records, credit bureaus, or approved business affiliates and partners.
Information You Provide: We collect information about you (“personal information”) and your use of our Site, some of which may not or may not be personally identifiable. Personal information includes “personal information” as defined by the California Consumer Privacy Act (“CCPA”). We collect any information that you provide to us through your access to or use of this Site. This includes, but is not limited to, your personal information such as:
We may use the information that we collect from you to:
We may also use your information for business purposes such as:
We may share information about you with relevant and appropriate third parties in the following situations:
We retain all information in-house except when required to share it with our partners as a necessary function of the lending process. Such partners include title and escrow companies, appraisal services, and to a limited extent, our business affiliates and partners. RoundPoint Mortgage Servicing LLC does not sell customer information to unaffiliated parties.
To learn more about our privacy practices relating to your personal financial information, please see our federal Gramm-Leach-Bliley Act (GLBA) Privacy Notice.
The security of your personal information is a top priority at RoundPoint Mortgage Servicing LLC. We have taken extensive measures to ensure that only authorized people see the information you send to us.
Your financial information is not kept on our web server, but on a different computer that is separated from the Internet. Even in the unlikely event that our website is "hacked," your data will still remain securely out of reach.
While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security as no method of transmission over the Internet, or method of electronic storage, is 100% secure.
RoundPoint Mortgage Servicing LLC uses online tracking technologies, including cookies, web beacons, tags, pixels and embedded Web links, to help us personalize and improve your Site experience as well as provide you with relevant online advertising.
Cookies are small text files that websites store on your computer. They are managed by your particular web browser and are typically used to store bits of text.
RoundPoint Mortgage Servicing LLC’s Uses of Cookies
When you browse or visit our Site, we may collect information about your use of our Site through cookies. This information could include your browser type and language, access times, and the address of the Site from which you arrived. They may also collect information about your Internet Protocol (IP) address, click stream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with websites or “powered by” websites or mobile apps), and product information.
Cookies help us to personalize your experience with our Site and improve your navigation within the Site by tailoring our Site to your individual preferences. Cookies help you save time if you visit the Site again. For example, if specific programs associated with our Site require a user ID and password, you have the option of requesting that we save that information so that you will not have to re-enter it the next time you access the Site. You can disallow cookies or prevent them from being set by making the appropriate selection from your browser options. However, if you set your browser options to disallow cookies, you may limit the functionality of our Site.
For instructions on disallowing cookies within your particular web browser, click the link with the name of your web browser below:
Even if you disable tracking, keep in mind that you may still receive interest-based advertising, including from third parties with whom your information had been previously disclosed or advertising from third parties that is not based on your behavior, interests, and preferences.
The Site does not respond to browser “Do Not Track” signals.
This Site is not intended for use by children or minors. We do not knowingly solicit information from children, and we do not knowingly market to children. Please notify us immediately if you believe that we may have collected personal information from a child under the age of 13 years, so that we can delete such information.
CALIFORNIA PRIVACY RIGHTS
Under the CCPA, California residents have the right to:
You may submit a request under the CCPA through the following methods:
To submit a request, we are required to verify your identity. Please be prepared to provide us with your first and last name, primary telephone number, e-mail address, and current address. We will match the personal information that you provide to us with personal information that we already maintain about you in order to verify your identity. We may also need to contact you to confirm your request.
You may also designate an authorized agent to make such requests on your behalf. You have two ways to accomplish that. First, you may provide your authorized agent with written and signed permission to make such requests. Second, you may provide your authorized agent with power of attorney pursuant to California Probate Code Sections 4000 to 4465. Regardless of which option you choose, (1) you must (a) verify your identity directly with us and (b) confirm directly with us that you have given permission to the authorized agent to make such requests and (2) your authorized agent must submit proof that you have authorized him/her/them to make such requests on your behalf. If the authorized agent is unable or unwilling to submit such proof, we may deny such requests.
We may not be able to honor each request that we receive, but if we are unable to do so, we will respond to let you know our reasons. We will not discriminate against you if you choose to exercise any of your rights as described in this section.
Last updated: October 15, 2021