If your loan is transferring FROM RoundPoint Mortgage Servicing LLC to a different loan servicer, you likely have questions. Don't worry, the following explains each step of the process:
Note: If your loan is transferring TO RoundPoint Mortgage Servicing LLC from your previous servicer instead, get more info here.
Here’s how the
loan transfer process works
|Within 15 days of your loan transfer, RoundPoint will send you a letter providing notice of the transfer and outlining the name and contact information of your new servicer.|
|Within 15 days of your loan transfer, you may receive a call from our team. We use this as a chance to express our appreciation to have had the opportunity to service your mortgage, and to ensure a smooth transition from RoundPoint Mortgage Servicing LLC to your new servicer.|
|The day your loan transfers from us, the new servicer will begin the loan on-boarding process. If you call in after your transfer date, our automated system will immediately provide you with helpful information about the transfer process and your new servicer.|
|10–15 days after your loan transfers from us, you will receive a welcome letter from your new servicer providing you with all relevant account information as well as your first billing statement from the new servicer.
Note: Under Federal Law, during the 60-day period following the effective date of the servicing transfer of your loan, a loan payment received by your old servicer prior to the due date may not be treated by the new loan servicer as late, and a late fee may not be imposed on you.