Welcome to
RoundPoint

RoundPoint Mortgage is excited to welcome former Quicken Loans customers to the RoundPoint Family!

We've included a lot of information below to explain how the transfer process works and what you can expect while you transition to RoundPoint.

RoundPoint is on a mission to serve our homeowners and all of their homeownership needs.
We’re one of the nation’s largest non-bank mortgage servicers and are
committed to delivering exceptional service. If you’d like to know more about
RoundPoint, click the “About Us” link below.


ABOUT US

Young woman opening account on computer

Everything you need,
just a click away.

Starting February 5, 2021, you’ll be able to create an online account.

By setting up an online account you will have easy access to make or track a payment, setup recurring payments and more. You’ll also gain insight into your total cost of homeownership and learn ways to maximize and manage your personal household economy.

If you tried to set up your online account but were unable to, don’t worry. It may take time for your information to get into our system. We encourage you to wait a few days before you try again.


SET UP ACCOUNT

Here’s a Look at
the loan transfer process.

Within 15 days before your loan transfers to us: Quicken Loans will send you a goodbye letter. You'll receive a welcome email from us explaining the next steps.
   
The day your loan transfers to us: We begin the onboarding process.
   
5–6 days after your loan transfers to us: You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have. Also, at this time, you can set up your account.
   
10–15 days after your loan transfers to us: You'll receive a welcome letter and an email from us providing you with relevant account information. We'll also mail your first RoundPoint billing statement to you.

Frequently Asked
Questions

  • If you recently sent a payment to Quicken Loans, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
  • You will receive your first RoundPoint billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or over the phone at any time.
  • For your security, your personal banking information will not transfer to us from Quicken Loans. However, setting up automatic withdrawals with us is simple. You can get started online today.

  • • Once the boarding process completes on February 4, 2021, you can set up an online account. The process is quick and easy!
    • Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.
  • • All of your loan terms, including your due date and grace period, will remain the same after your loan transfers to RoundPoint.
    • Please know, the transfer of servicing rights never affects loan terms, regardless of the mortgage servicer.
  • There are no fees associated with the transfer of your loan.
  • If you have mortgage life or disability insurance or any other type of optional insurance, please know the transfer of servicing rights may cause your policy to be at risk of cancelation. To discuss options for maintaining your optional insurance coverage, please contact the carrier directly.
  • • Please contact your third party bill pay service to update the payment information to reflect RoundPoint as your new servicer.
    • RoundPoint also offers a variety of convenient payment options. We encourage you to explore your options.
  • • If you anticipate paying off your loan due to sale or refinance before 02/01/21, please ensure funds are sent to Quicken Loans.
    • If you anticipate paying off your loan due to sale or refinance after 02/01/21, please contact us to request a payoff quote.
  • • We will work with Quicken Loans to obtain information related to your COVID-related forbearance or workout plan as part of the service transfer.
    • A RoundPoint agent will review the information and contact you right away to discuss the transition to RoundPoint, the status of your COVID-related forbearance or workout plan, and the remaining steps to resolution.
  • • We will work with Quicken Loans to obtain information related to your loss mitigation workout solution as part of the service transfer.
    • A RoundPoint agent will review the documentation and contact you right away to discuss the transition to RoundPoint, the status of your loss mitigation workout solution, and the remaining steps to resolution.
  • • We will work with Quicken Loans to obtain information related to your insurance claim as part of the service transfer.
    • A RoundPoint agent will review the information and contact you right away to discuss the transition to RoundPoint, the status of your insurance claim, and the remaining steps to resolution.
  • • If you were working with Quicken Loans on any of the following processes: CEMA request, partial lien release, subordination, recast, PMI removal, Insurance Claim, Successor In Interest authorization, or identity theft, please know We will work with Quicken Loans to obtain related information as part of the service transfer.
    • A RoundPoint agent will review the information and contact you right away to discuss the transition to RoundPoint, the status, and the remaining steps to resolution.
  • After you've set up your online account, please review the tax information to make sure all parcels are listed. If any parcels are missing, please forward your tax bill to taxes@roundpointmortgage.com to have them added. Only parcels listed are included in your escrow payment and will be paid on your behalf.
  • You can contact your Insurance carrier to ensure they have RoundPoint's mortgagee clause listed below:

    RoundPoint Mortgage Servicing Corporation
    Its Successors and/or Assign (ISAOA)
    As their Interest May Appear (ATIMA)
    P.O. Box 2927
    Phoenix, AZ 85062-2927