RoundPoint Mortgage Servicing Corporation is excited to welcome former Mr. Cooper customers to our family!
Here’s a CLOSER Look at
If you received a letter from Mr. Cooper stating that your loan will be transferring to RoundPoint, please review the below transfer process for more details. Your letter will indicate the date of your transfer.
Transfer Steps
STEP 1:
Your previous servicer sends you a goodbye letter informing you of the transfer. During this timeframe, you should also have received a welcome email from us explaining next steps.
Dates:
> February 1 Transfers: 15 days prior to February 1
> April 1 Transfers: 15 days prior to April 1
STEP 2:
We formally begin the onboarding process.
Dates:
> February 1 Transfers: On February 1
> April 1 Transfers: On April 1
STEP 3:
You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have. Please note: You will NOT be able to set up your online account until the last day of this period.
Dates:
> February 1 Transfers: Between February 1 and February 7
> April 1 Transfers: Between April 1 and April 6
STEP 4:
Keep your eye out for a welcome letter and an email from us providing you with your new account information. We'll also mail your first RoundPoint billing statement at this time.
Dates:
> February 1 Transfers: Between February 13 and February 17
> April 1 Transfers: Between April 11 and April 15
To make your transfer as seamless as possible, complete the below 3 Essential Actions:
1. Sign up for Servicing Digital
2. Enroll in Paperless Statements
3. Sign up for automatic payments (ACH)*
*If not already signed up
At RoundPoint, we promote the ease of self-service which allows our customers to spend less time with their mortgage servicer and more time on the things they love. With that in mind, we are pleased to introduce you to our Virtual Welcome Experience: a new and easy way to learn about the servicing features RoundPoint has designed to get you acclimated before your loan officially transfers to us. Within the Virtual Welcome Experience, you will be able to review:
- Important updates regarding your mortgage
- Our online self-service management tools, and
- Your contact information and make any needed changes.
If you are enrolled with Mr. Cooper to have your monthly mortgage payment automatically debited from your bank account, for most customers, this service will transfer as a convenience to you. Please note: If your automatic debit is not transferred to RoundPoint you will be notified within the Goodbye Letter you receive from Mr. Cooper.
Mr. Cooper will continue to draft scheduled payments until the dates noted below:
> For February 1 Transfers: through January 31, 2023
> For April 1 Transfers: through March 31, 2023
Starting the day of your transfer, RoundPoint will draft your scheduled payments on or after that date.
Please Note: If your automatic payment is scheduled between April 1st through April 6th, your debit will occur between April 7th and April 13th. Your May draft will resume on its normal scheduled date.
If you've submitted a payment to your prior servicer, the payment will be forwarded to us within 60 days of your transfer date. Please allow 7–10 days to account for mailing and receipt. If the payment has not been posted after that time, please confirm the payment was cleared with your financial institution. If the check has been cleared, please be prepared to share that record when you reach out to us. Instructions on where to send future payments can be found here.
Log in to RoundPoint Mortgage Servicing Corporation Online to make a one-time payment or set up automatic withdrawals.
This payment option is free.
Mail a check or money order to one of the following addresses:
RoundPoint Mortgage Servicing Corporation
PO Box 674150 Dallas, TX 75267-4150
RoundPoint Mortgage Servicing Corporation
ATTN: Lockbox 674150
1200 East Campbell Rd, Suite 108
Richardson, TX 75081
This payment option is free.
Visit any MoneyGram location to make a same-day cash payment. When filling out the payment form, be sure to include your loan number and our receive code (7302).
A $9.50 fee will apply at Walmart.
A $9.99 fee will apply at all other MoneyGram locations.
Please visit www.moneygram.com for more information
Call 877.426.8805 to make a one-time payment or set up recurring payments with one of our customer service representatives.
You can use your financial institution's bill payment service to send the payment to us electronically. Don’t forget to include your RoundPoint Mortgage Servicing Corporation loan number.
Note:
Some third-party bill payment services will withdrawal the funds from your bank account before paying us. We’ll credit your account when we receive the payment from the third-party service.
Get back some of your precious time by managing your online account though Servicing Digital.
What is Servicing Digital?
Online account management made simple! Custom built for efficient self-service.
Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More
What if I need help?
We understand that times may be tough for you. As your mortgage servicer we are here to provide options designed to help get your mortgage back on track. Servicing Digital has been enhanced to include features that now allow you the ability to apply for mortgage assistance.
What do I need to do?
New or existing customer? Either way, we've got you covered.
You can contact your Insurance carrier to ensure they have RoundPoint's mortgagee clause listed below:
RoundPoint Mortgage Servicing Corporation
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 2927
Phoenix, AZ 85062-2927
