In Response

to COVID-19

During this time of uncertainty, the health and safety of our team members and our communities is our highest priority. RoundPoint is committed to minimizing the spread of this virus. We are actively monitoring guidelines from the CDC, the World Health Organization, and other local and national health organizations.

As your Servicer, we are working closely with the various Investors (Fannie Mae, Freddie Mac, etc.) and Insurers (FHA, VA, USDA) to determine all available payment relief options. We will continue to update this page as additional relief options are released.


ABLE TO MAKE YOUR PAYMENT

Please realize, the USPS may experience delays in processing and delivering payments sent in by mail, and we may have a reduced workforce to process these payments.

We recommend you...

1. Sign up for electronic statements to ensure you are timely receiving the most up-to-date information about your account.
2. Make your payments online to ensure they are received and posted timely. This is the safest and fastest way to process your payment. And there is no charge.


UNABLE TO MAKE YOUR PAYMENT

At this time, Investors and Insurers are providing temporary relief for those financially impacted by COVID-19 through temporary forbearance plans (a suspension of your monthly payments). We will update this page and notify our customers as the Investors and Insurers release additional relief programs.

Click below to request a temporary COVID-19 Forbearance Plan.


Get Started


CUSTOMER SERVICE


We remain firmly committed to addressing your needs, even in challenging times. However, we are working with a reduced workforce. This means you will experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.

If you have not set up an online account, now is a great time to do so. With an online account, you can:

  • Access your account 24/7
  • Update your personal details
  • Make payments
  • Set up automatic payments
  • And, much more 

LOAN APPLICATION IN PROCESS

We are working diligently to process, approve, and close your loan. Because we are working with a reduced workforce, you may experience longer than normal response times.

We are working with our appraisal and closing partners to schedule appointments and to ensure the safety of all involved.

If you need to submit documentation, please continue to utilize loan portal. Please note, documentation submitted via mail may be impacted by USPS delays.