As your Servicer, we are working closely with the various Investors (Fannie Mae, Freddie Mac, etc.) and Insurers (FHA, VA, USDA) to determine all available payment relief options. We will continue to update this page as additional relief options are released.
ABLE TO MAKE YOUR PAYMENT
Please realize, the USPS may experience delays in processing and delivering payments sent in by mail, and we may have a reduced workforce to process these payments.
We recommend you...
2. Make your payments online to ensure they are received and posted timely. This is the safest and fastest way to process your payment. And there is no charge.
UNABLE TO MAKE YOUR PAYMENT
At this time, Investors and Insurers are providing temporary relief for those financially impacted by COVID-19 through temporary forbearance plans (a suspension of your monthly payments). We will update this page and notify our customers as the Investors and Insurers release additional relief programs.
Click below to request a temporary COVID-19 Forbearance Plan.
We remain firmly committed to addressing your needs, even in challenging times. However, we are working with a reduced workforce. This means you will experience longer than normal wait times when calling us. To avoid this, we encourage you to obtain information on our website.
If you have not set up an online account, now is a great time to do so. With an online account, you can:
- Access your account 24/7
- Update your personal details
- Make payments
- Set up automatic payments
- And, much more
LOAN APPLICATION IN PROCESS
We are working diligently to process, approve, and close your loan. Because we are working with a reduced workforce, you may experience longer than normal response times.
We are working with our appraisal and closing partners to schedule appointments and to ensure the safety of all involved.
If you need to submit documentation, please continue to utilize loan portal. Please note, documentation submitted via mail may be impacted by USPS delays.